Terms of Service

Version: 1.0 Effective Date: 2026-05-01 Last Updated: 2026-06-21

Welcome to inloop

These Terms of Service ("Terms") are the legal agreement between you and DENDEN Technology Ltd, a company incorporated and registered in the Republic of Rwanda ("inloop," "we," "us," "our"), governing your use of the inloop platform, including the website, mobile applications, API, and related services (the "Service").

By accessing or using inloop, you agree to be bound by these Terms. If you don't agree, do not use the Service.

1. Acceptance & Agreement Formation

1.1 How You Agree

You agree to these Terms by:

• Clicking "I agree" or "Accept" during signup
• Creating an account on inloop
• Continuing to use inloop after we notify you of changes
• Using inloop on behalf of a company or organization (you confirm you have authority to bind that entity)

1.2 Changes to Terms

We may update these Terms to reflect changes in law, regulation, or our practices. We will:

• Notify you by email or in-app banner
• Give you at least 30 days to review changes (unless law requires sooner)
• Allow you to delete your account if you disagree with changes

Your continued use after the 30-day period means you accept the new Terms.

1.3 Agreement Hierarchy

If you have a written contract with inloop (e.g., an Enterprise Agreement), that contract supersedes these Terms.

1.4 Eligibility

You must be at least 13 years old (US) or 16 years old (EU) to use inloop. By using inloop, you represent that you meet this requirement. If you are between 13-18 (US) or 16-18 (EU), your parent/guardian is responsible for your account.

2. Description of Service

2.1 What inloop Does

inloop is a collaborative platform for creating, sharing, and managing reports. Key features include:

• Report Creation & Editing: Create, edit, and format reports with rich text, images, and attachments
• Team Collaboration: Invite team members, assign roles, and control permissions
• Integration & Exports: Export reports to Gmail, Slack, Jira, GitHub, and Google Docs
• AI-Assisted Tools: Use optional AI features (summaries, classifications, suggestions)
• Project Management: Organize reports into projects with custom labels and workflows
• Version History: Track changes and restore previous versions
• Mobile Support: Access inloop from web browsers (native mobile apps may be released later)

2.2 Service Availability

We aim to maintain 99.5% uptime, but do not guarantee:

• 100% uptime or zero errors
• Compatibility with all devices or browsers
• That service will never be interrupted (we perform maintenance, experience outages, etc.)
• A specific response time for customer support

2.3 Planned Downtime

We may schedule maintenance windows (typically nights/weekends, US Eastern Time) with 24-hour notice. During maintenance, the Service may be unavailable.

2.4 Service Modifications

We reserve the right to:

• Add, modify, or discontinue features
• Change the Service's appearance, functionality, or pricing
• Discontinue the Service entirely (with 90 days notice and data export rights)

We will not materially reduce core functionality without notice.

2.5 Geographic Restrictions

The Service is available globally, but we comply with sanctions and export control laws. Users in certain countries may be restricted (e.g., Iran, North Korea, Syria, Crimea). If you access inloop from a restricted location, you use it at your own risk.

3. Account Registration & Security

3.1 Account Creation

To create an account, you must provide:

• Email address (must be unique and valid)
• Full name (first and/or last name)
• Password (must be at least 8 characters)

You are responsible for providing accurate information. Providing false information violates these Terms.

3.2 Account Security

You are responsible for:

• Keeping your password confidential (don't share it with others)
• All activity on your account (whether you authorized it or not)
• Notifying us immediately if you suspect unauthorized access

You should:

• Use a strong, unique password
• Change your password regularly
• Log out from shared or public devices
• Complete required step-up verification challenges (One-Time Passcode sent to your verified email) when accessing sensitive features or administrative actions

We will never ask for your password via email or chat. If someone claiming to be from inloop asks for your password, it's a scam.

3.3 Account Deletion (User-Initiated Termination)

You may terminate your relationship with inloop and request the permanent deletion of your account and all associated personal data at any time by utilizing the in-app account deletion workflow.

How to initiate deletion:

1. Open the inloop mobile app and navigate to your account settings.
2. Tap "Delete My Account." You will be redirected to our verified, secure web form at https://inloop.work/contact?email=your@email.com&purge=true, pre-filled with your registered email address.
3. Review and submit the deletion request form.

Alternatively, you may submit a deletion request by emailing privacy@inloop.work with the subject line "Account Deletion Request."

What happens upon submission of a deletion request:

• Immediate deactivation: Your license to access the inloop platform is immediately suspended. Access to all field reporting data, workspaces, team features, and project content will cease. You will no longer be able to log in.
• Production data purge: All personal data associated with your account is permanently extracted and wiped from our active production databases within 90 calendar days of request submission.
• Backup overwrite: Any residual copies of your data in our secure, encrypted archival backups are completely cycled and overwritten within 120 calendar days of the initial deletion request.
• Confirmation: You will receive email confirmation when your account has been deactivated and again when your data has been permanently purged.

Processing window: These Terms remain binding during the 90-calendar-day processing window. inloop shall not be liable for any data loss, loss of access, or interruption of service resulting from an intentional, user-submitted deletion request. By submitting a deletion request, you acknowledge that this action is permanent and irreversible once the processing window concludes.

Data we may retain after deletion:

• Financial transaction records (if applicable, retained for up to 7 years per tax law)
• Anonymized audit logs and regulatory compliance records
• Consent records (proof of acceptance of Terms and Privacy Policy, retained for a minimum of 3 years)
• Data required by active legal proceedings, court orders, or government investigations

4. Subscription, Billing & Payment

4.1 Subscription Plans & Fees

inloop is offered on a commercial subscription basis (including monthly, annual, or custom enterprise tiers). Pricing and plan limits are published on our pricing page or specified in your enterprise order form.

• Billing Cycle: Subscription fees are billed in advance on a recurring monthly or annual basis depending on the plan selected.
• Trial Periods: If you are offered a free trial, your payment method will be charged at the conclusion of the trial period unless cancelled prior.

4.2 Account Upgrades & Plan Adjustments

• You may upgrade or modify your subscription tier through your account settings or by contacting sales.
• Upgrades take effect immediately, with prorated charges applied for the remainder of the current billing period.
• Downgrades take effect at the start of the next billing cycle.

4.3 Auto-Renewal

Your subscription automatically renews at the end of each billing cycle (monthly or annually) unless you cancel renewal prior to the renewal date.

To cancel auto-renewal:

1. Navigate to Settings → Subscription in your inloop workspace
2. Click "Manage Subscription"
3. Select "Cancel Subscription"

4.4 Refund Policy

• Monthly Subscriptions: Subscriptions may be cancelled at any time to prevent future renewals. Pro-rata refunds may be requested within 14 days of initial activation.
• Annual Subscriptions: Annual plans may be refunded within 14 days of initial purchase or renewal.
• EU Consumers: You retain statutory rights under European consumer protection directives (14-day statutory cooling-off period).

4.5 Taxes

You are responsible for:

• Any applicable sales tax, VAT, GST, or other taxes
• Providing valid tax documentation if required

We will calculate and collect taxes where required by law.

4.6 Payment Data

Your payment information is processed by a third-party payment processor (e.g., Stripe). We do NOT store your credit card details; the processor handles all payment data per PCI-DSS standards. See our Privacy Policy for details.

4.7 Failed Payments

If a payment fails:

• We will retry up to 3 times over 10 days
• If all retries fail, your subscription is suspended
• We will email you to update your payment method
• You have 30 days to update payment info before account deletion

4.8 Price Changes

If we change prices:

• Existing subscribers are notified at least 30 days in advance
• Price increases take effect on the next billing cycle
• You can cancel before the increase takes effect

5. License Grant & Acceptable Use

5.1 Limited License

We grant you a non-exclusive, non-transferable, revocable license to use inloop for your personal or business use, subject to these Terms and our Acceptable Use Policy (below).

You may NOT:

• Sublicense, resell, or share access with others
• Use inloop to provide a competing service
• Reverse engineer, decompile, or attempt to extract source code
• Use the Service for any illegal purpose

5.2 Acceptable Use Policy

You agree NOT to use inloop to:

Illegal Activity

• Violate any local, state, or international law
• Commit fraud, phishing, hacking, or cybercrime
• Engage in illegal gambling, drug trafficking, or human trafficking
• Violate sanctions or export control laws

Harm & Abuse

• Harass, bully, threaten, or intimidate other users
• Publish another person's private information without consent
• Create accounts impersonating real people or organizations
• Organize harassment campaigns or "doxxing"

Malware & Hacking

• Upload viruses, trojans, worms, or malicious code
• Attempt to gain unauthorized access to systems
• Perform denial-of-service (DDoS) attacks
• Exploit security vulnerabilities

Intellectual Property Infringement

• Publish copyrighted content without permission
• Use inloop to distribute pirated software or media
• Violate trademarks or patents
• Plagiarize others' work

Spam & Unsolicited Communications

• Send spam, phishing emails, or scam messages via inloop
• Scrape or harvest user emails from inloop
• Engage in bulk unsolicited messaging

Abuse of Service

• Use automated bots or scrapers without permission
• Attempt to circumvent rate limits or IP blocks
• Consume excessive resources, causing service degradation
• Use inloop to host malicious content or command-and-control servers

Competitive Intelligence & Espionage

• Scrape or extract data for competitive analysis
• Reverse-engineer inloop's algorithms or recommendation systems
• Use inloop to conduct competitive surveillance

Explicit or Adult Content

• Publish nude, sexually explicit, or graphic violent content
• Facilitate sex trafficking or child exploitation
• Distribute non-consensual intimate images

5.3 Enforcement

If you violate these rules:

1. We may issue a warning
2. We may suspend or limit your access to features
3. We may delete your account without refund
4. We may report violations to law enforcement

We investigate suspected violations and may block your account pending investigation.

5.4 Reporting Violations

If you see a violation, email abuse@inloop.work with:

• Description of the violation
• Evidence (links, screenshots, user IDs)
• Your contact information

We review all reports and respond within 48 hours.

6. User Content & Intellectual Property

6.1 Your Content Ownership

You own your reports and all content you create in inloop. inloop does not claim ownership of your content.

6.2 License to inloop

By uploading content to inloop, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to:

• Host and store your content
• Display your content back to you
• Process your content (e.g., with AI features)
• Create backups and copies for disaster recovery
• Analyze your content (aggregate, anonymized analytics only)

This license exists only to operate the Service. We don't use it to market your content, sell it, or share it beyond what you explicitly authorize.

6.3 inloop's Intellectual Property

inloop owns all intellectual property in the platform itself:

• Software code, algorithms, and architecture
• UI/UX design, brand identity, logos, and trademarks
• Documentation, help articles, and tutorials
• Features, tools, and functionality

You may NOT:

• Copy inloop's code or design
• Use inloop's trademarks without permission
• Claim to have created inloop
• Modify, translate, or create derivative works without permission

6.4 User Feedback

If you provide feedback, suggestions, or ideas about inloop:

• inloop may use this feedback without compensation or attribution
• You grant inloop a perpetual, worldwide, royalty-free license
• You confirm the feedback is original and doesn't infringe others' rights

6.5 DMCA & Copyright Infringement

Designated Copyright Agent:

If you believe inloop is hosting content that infringes your copyright:

Send a DMCA takedown notice to:

• Email: legal@inloop.work
• Mailing Address: Norrsken House KN 78, Kigali, Rwanda

Your notice must include:

1. Your contact information
2. Description of the copyrighted work
3. Location of the infringing content on inloop
4. Statement under penalty of perjury that you believe the use is not authorized
5. Your signature (digital or physical)

Process:

• We will review your notice and respond within 10 business days
• If valid, we will remove the content and notify the user
• The user may file a counter-notice claiming the content was removed in error

Counter-Notices:

If your content was removed and you believe it was a mistake, you may send a counter-notice including:

1. Identification of the removed content
2. Statement that removal was erroneous
3. Statement under penalty of perjury that you have a right to the content
4. Consent to jurisdiction of US courts
5. Your signature

We will restore content 10-14 days after receiving a valid counter-notice, unless copyright owner sues.

Repeat Infringers:

Users who repeatedly infringe copyright will have their accounts terminated.

7. Privacy

Your data practices are governed by our Privacy Policy (incorporated by reference). By using inloop, you consent to data practices described there.

B2B Notice (Data Processing):

If your organization uses inloop and processes personal data of others:

• inloop is a "Data Processor" under GDPR and similar laws
• You are the "Data Controller"
• We can provide a standard Data Processing Addendum (DPA) upon request
• Email dpa@inloop.work to request a DPA

8. Third-Party Services & Links

8.1 Third-Party Integrations

inloop integrates with third-party services (Gmail, Slack, Jira, GitHub, Google Docs, etc.). When you use integrations:

• You are bound by those services' terms and privacy policies
• inloop is not responsible for those services' outages, policies, or practices
• Your data sent to third parties is governed by their policies

8.2 External Links

inloop may link to external websites. We do not endorse or control external sites. Use of external sites is at your own risk; their terms and privacy policies apply.

8.3 API & Developer Access

If you use inloop's API:

• Rate limits apply (details in API documentation)
• Your API keys are personal credentials; keep them secret
• Misuse of APIs (scraping, DDoS, etc.) violates these Terms
• We may revoke API access without notice if violated

9. Disclaimer of Warranties

INLOOP IS PROVIDED "AS IS" AND "AS AVAILABLE" without warranties of any kind.

9.1 No Warranty of Accuracy

We do NOT warrant that:

• Content generated by AI features is accurate or free from errors
• Data is current, accurate, or complete
• Third-party services will work as expected
• Your exported data will be compatible with other systems

9.2 No Warranty of Uninterrupted Service

We do NOT guarantee:

• 100% uptime (downtime may occur)
• No viruses, malware, or bugs
• Compatibility with all devices or browsers
• Error-free operation

9.3 No Warranty of Fitness

We do NOT warrant inloop is suitable for any particular purpose. You assume all risk.

9.4 Consumer Protection Exception (EU/Australia)

Consumer protection laws in the EU and Australia limit our ability to disclaim warranties. If you are a consumer in these regions, statutory warranties may apply despite this disclaimer. Consult your local laws.

10. Limitation of Liability

10.1 Excluded Damages

INLOOP IS NOT LIABLE FOR:

• Lost profit, lost revenue, or lost business
• Lost data or corruption
• Lost business opportunity
• Consequential, indirect, or special damages
• Even if we knew these damages were possible

10.2 Liability Cap

inloop's total liability is limited to:

• The greater of: the fees you paid to inloop in the 12 months immediately preceding the event giving rise to the claim, or £100 GBP (or equivalent local currency)

This cap applies to all claims in aggregate, regardless of legal theory.

10.3 Exceptions to Liability Cap

This cap does NOT apply to:

• Death or personal injury from our gross negligence
• Fraud or willful misconduct
• IP infringement (your indemnification obligations)
• Your indemnity to us (we remain liable if inloop is liable)
• Claims we cannot legally limit (varies by jurisdiction)

10.4 Consumer Protection Exception (EU/Australia)

Consumer protection laws in the EU and Australia limit our ability to limit liability. If you are a consumer, statutory remedies may apply regardless of this cap.

11. Indemnification

11.1 You Indemnify inloop

You agree to defend, indemnify, and hold harmless inloop and its officers, directors, and employees from:

• Claims arising from your use of inloop
• Your violation of these Terms
• Your content (breach of third-party IP, defamation, etc.)
• Your misuse of the Service
• Third-party claims related to your actions

You will pay inloop's attorneys' fees and costs.

11.2 inloop Indemnifies You (Limited)

inloop will defend you against claims that inloop itself infringes a third party's intellectual property rights (patent, trademark, copyright—not trade secrets).

You must:

• Notify us immediately of the claim
• Let us control the defense and settlement
• Cooperate in the defense

12. Term & Termination

12.1 Account Lifespan

Your account exists until:

• You delete it (Section 3.3)
• You request deletion
• We terminate it (Section 12.3)

12.2 Effect of Account Deletion

When you submit an account deletion request:

• Your access to inloop is immediately suspended (account deactivation)
• Your personal data is permanently purged from production databases within 90 calendar days
• Encrypted archival backups containing residual data are fully overwritten within 120 calendar days of the initial deletion request
• Outstanding payment obligations (if any) remain enforceable
• These Terms remain binding during the processing window (see Section 3.3)
• See our Privacy Policy for detailed data retention exceptions and regulatory obligations

12.3 Termination by inloop

We may terminate or suspend your account if:

Immediate Termination:

• You violate the Acceptable Use Policy
• You commit fraud or illegal activity
• You fail to pay (if applicable)
• Required by law or court order

Termination with 30 Days Notice:

• We discontinue the Service
• We discontinue a feature you rely on
• For any reason (convenience)

We will email you before termination with reasons and a data export opportunity.

12.4 Your Data After Termination

If we terminate your account (inloop-initiated):

• You will receive at least 30 days notice (unless termination is for cause under Section 12.3)
• During this notice period, you may export your data via Settings → Export My Data
• After the notice period, your data will be purged following the same timeline as user-initiated deletion (90 calendar days production purge + 120 calendar days backup overwrite)

If you terminate your account (user-initiated):

• Your access is suspended immediately upon submission of the deletion request
• You should export any data you wish to retain before submitting a deletion request, as access to the platform ceases immediately
• Data purge follows the timeline described in Section 3.3 and our Privacy Policy

12.5 Survival

The following sections survive termination:

• Intellectual Property (Section 6)
• Warranty Disclaimer (Section 9)
• Liability Limitation (Section 10)
• Indemnification (Section 11)
• Dispute Resolution (Section 13)
• Governing Law (Section 13)

13. Dispute Resolution & Governing Law

13.1 Informal Resolution (Required First)

Before suing, both parties must try to resolve disputes informally:

1. Send a written notice to the other party describing the dispute
2. Both parties make good-faith efforts to negotiate for 30 days
3. If unresolved, you may proceed to arbitration (Section 13.2)

13.2 Mandatory Arbitration (US Only)

If you are in the US, you and inloop agree to resolve disputes through binding arbitration, not court.

Arbitration Process:

• Claims are resolved by a neutral arbitrator, not a judge or jury
• Rules are set by the American Arbitration Association (AAA)
• Arbitration is faster and more private than court
• Either party may appeal arbitration if grounds exist (rare)

Arbitration Exceptions:

• Small claims court: Claims under $5,000 (or your state's limit) go to small claims court, not arbitration
• Injunctive relief: Either party may seek injunctions (emergency court orders) to stop IP infringement or other harms

Class Action Waiver:

YOU AGREE NOT TO BRING CLASS ACTIONS, MASS ARBITRATIONS, OR REPRESENTATIVE CLAIMS. All claims must be brought individually. If the class action waiver is found invalid, the entire arbitration clause is void and disputes go to court.

Arbitration Costs:

• inloop pays AAA filing fees and arbitrator fees if your claim is under $75,000
• You pay your own attorney fees (unless law allows recovery)

Opting Out of Arbitration:

You may opt out within 30 days of first accepting these Terms:

• Email optout@inloop.work
• Include your name, email, and account info
• This must be received within 30 days; no opt-out after that

If you opt out: You can bring claims in court in your state/jurisdiction.

13.3 Governing Law (Default — All Non-US Users)

These Terms are governed by and construed in accordance with the laws of the Republic of Rwanda, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts of Rwanda for any disputes that cannot be resolved through arbitration or informal negotiation.

If you are an EU/EEA resident: Nothing in this clause limits mandatory consumer protection rights you hold under the laws of your country of residence. You may bring claims in the courts of your member state, and applicable consumer protection directives and regulations take precedence.

If you are a consumer in another jurisdiction: Mandatory consumer protection laws of your country of residence may apply regardless of the Rwanda governing law clause.

13.4 Governing Law (US Users)

For US-based users:

• Disputes are governed by California law (procedurally, for arbitration administration)
• Binding arbitration applies as set out in Section 13.2
• Arbitration occurs in San Francisco, California

13.5 Equitable Relief

Nothing in these Terms prevents either party from seeking injunctive or equitable relief in court (e.g., stop an IP infringement immediately).

14. General Provisions

14.1 Entire Agreement

These Terms (including the Privacy Policy and any addendums) constitute the entire agreement between you and inloop regarding your use of the Service. All prior agreements, discussions, and understandings are superseded.

Exception: If you have a separate written agreement with inloop (e.g., Enterprise Agreement), that agreement controls to the extent it conflicts.

14.2 Severability

If any provision of these Terms is found invalid or unenforceable:

• That provision is severed
• The remaining Terms continue in full force
• The invalid provision is enforced to the maximum extent permitted

14.3 Waiver

If inloop does not enforce a provision, that's not a waiver of the right to enforce it later.

14.4 Assignment

You may NOT assign these Terms or your rights/obligations without inloop's written consent. Any attempted assignment is void.

inloop may assign these Terms to successors or affiliates without notice (e.g., in a merger or acquisition).

14.5 Third-Party Beneficiaries

No person or entity other than you and inloop has rights under these Terms.

14.6 Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control:

• Acts of God (earthquakes, hurricanes, pandemics)
• War, terrorism, government actions
• Internet outages, supplier failures
• Pandemics

Exception: Force majeure does NOT excuse payment obligations.

14.7 Notices

To notify inloop:

• Email: legal@inloop.work
• Mailing address: Norrsken House KN 78, Kigali, Rwanda
• In-app message or email to your registered email

To notify you:

• Email to your registered email address
• In-app notification
• Website banner or notice

Notices are effective when received.

14.8 Export Compliance

By using inloop, you represent that:

• You are not located in, or ordinarily resident in, a sanctioned country
• You are not on any government denied-party list (e.g., OFAC SDN List)
• You will not use inloop to violate export control laws

If inloop is subject to export control restrictions, use is prohibited in sanctioned countries.

14.9 US Government Users

If you use inloop on behalf of a US government agency:

• The service is "Commercial Computer Software"
• Rights are limited to "Restricted Rights" per FAR 52.227-14(b)
• inloop retains all other rights

14.10 Modifications to Terms

We may modify these Terms to reflect changes in law, regulation, or our practices. Changes take effect immediately upon posting (or as specified in the modification notice).

Your continued use after 30 days means acceptance. You may delete your account if you disagree.

15. Contact Information

General Inquiries: Email: support@inloop.work Website: https://inloop.app

Legal Notices & Contracts: Email: legal@inloop.work

Privacy & Data Subject Requests: Email: privacy@inloop.work (See Privacy Policy, Section 7 for details)

Copyright/DMCA Notices: Email: legal@inloop.work

Security Vulnerabilities: Email: security@inloop.work (do not publicly disclose vulnerabilities)

Abuse & Policy Violations: Email: abuse@inloop.work

16. Acknowledgment

BY USING INLOOP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you do not agree, do not use inloop.